Frequently Asked Questions

My Family Dental is committed to addressing the oral health needs of every member of your family. Our focus is on providing personalized care and attention to each patient, aiming to foster a lifetime of healthy and beautiful smiles. We understand that you may have questions, and our goal is to fully address them. Below are some frequently asked questions to provide more insight into My Family Dental. If your specific question is not covered below, please feel free to give our team a call at (403) 995-9544 and we will gladly assist you!

Yes! We are pleased to offer evening appointments on Mondays and Tuesdays until 6 pm!

My Family Dental is happy to accept Debit Cards, Visa, Mastercard or American Express.

Yes, at My Family Dental, We are pleased to offer Direct Billing (also called “Assignment of Benefits”). Our administrative team is happy to electronically submit your insurance papers directly to your insurance company on your behalf, and accept their payment directly to our office

Absolutely! My Family Dental welcomes patients of ALL ages. Our goal is to deliver the oral health your children deserve in a friendly, caring, relaxed and comfortable environment

Yes! My family Dental is pleased to provide a wide range of cosmetic dentistry. However, the dentists at My Family Dental are not specialists. They are general dentists who provide cosmetic dental procedures as part of their general dentist license. Cosmetic Dentistry (Restorative Dentistry) is not a term or specialty that is recognized by the College of Dental Surgeons of Alberta (CDSA).

Insurance - Frequently Asked Questions

My Family Dental currently accepts all private care insurance plans (plans that do not require you to select a dentist from a list or require our office to accept a reduced fee for services). This means that we work with literally thousands of insurance companies. Although we maintain computerized histories of payments by a given company, the benefits do change; therefore sometimes it is not possible for us to give you a guaranteed quote of insurance coverage. We estimate your portion based on the most up-to-date information we have, but IT IS ONLY AN ESTIMATE.

If you would like to know your exact insurance benefits, we will be happy to file a “pre-treatment estimation” with your insurance company prior to treatment. This does delay treatment, but it will give you the exact out-of-pocket figures you may require.

At My Family Dental, we base the patient portion of your bill on our most current data, but there are many factors that can affect this estimate. There may be a deductible (individual or family), or you may have received treatment in another office prior to joining My Family Dental which is not calculated into our database. Sometimes you may need to see a specialist for care, which also draws on your annual benefit. Insurance companies do not, and cannot, notify us of changes to your benefits. THEY ONLY NOTIFY YOU. If any of these situations apply to you, please let us know when we estimate your treatment costs so we may adjust accordingly.

At My Family Dental, we bill your insurance as a courtesy. If insurance does not pay within 90 days, My Family Dental reserves the right to request payment in full for services to you. You would subsequently be responsible to collect the insurance funds that are due to you directly from your insurance company. This is rare, but it is important that you recognize that the insurance you have is a legal contract between YOU and YOUR insurance company. Our office is not, and cannot be, a part of this legal contract. Ultimately, you are responsible for all charges incurred in our office.

My Family Dental does request payment in full for your portion at the time of service. If we are unable to obtain a coverage amount from your insurance company at the time of service, we require a payment of 25% of the total fee. We accept cash, MasterCard, Visa, American Express and Interac (Debit). For existing patients with an established credit history, we are willing to discuss other payment options if need be.

Since everyone’s situation is unique, it is best to contact us directly to discuss any financial concerns that you may have. By doing this, we can establish a treatment plan that addresses your dental needs while maintaining affordability for you. This will allow us to work together to achieve all of your oral health goals!

If your specific question is not above, please feel free to give our team a call at (403) 995-9544 and we will gladly assist you!

We look forward to hearing from you soon!

To schedule your appointment with My Family Dental, please give our dedicated team a call today at (403) 995-9544!